Customer Service
We pride ourselves on our levels of customer service and helping people to get the right window treatment to suit their needs, home and budget.
Pre Sale
- Respond to all requests for an appointment within 24 hours
- Qualifying call to establish your exact needs and requirements
- Offer timely and flexible appointment times
- Mobile in home consultation
- Contact prior to your appoint to make sure it is still a convenient time
- Customer quotes out within 24 hours
Post Sale
- Contact you to personally thank you for your order
- Invoice confirmed with your deposit added and remaining balance
- Update on your order at three weeks
- Once completed our installation team will call to confirm an installation time for you
When there is an issue
- Delayed or deleted fabric - We will contact you as soon as we know with the option to wait or switch to a new fabric
- Installation or product issues - We will respond with a plan within one business day