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Curtain Design Hamilton Vehicles

Customer Service

We pride ourselves on our levels of customer service and helping people to get the right window treatment to suit their needs, home and budget.

 

Pre Sale


  • Respond to all requests for an appointment within 24 hours
  • Qualifying call to establish your exact needs and requirements
  • Offer timely and flexible appointment times
  • Mobile in home consultation
  • Contact prior to your appoint to make sure it is still a convenient time
  • Customer quotes out within 24 hours

Post Sale


  • Contact you to personally thank you for your order
  • Invoice confirmed with your deposit added and remaining balance
  • Update on your order at three weeks
  • Once completed our installation team will call to confirm an installation time for you

When there is an issue


  • Delayed or deleted fabric - We will contact you as soon as we know with the option to wait or switch to a new fabric
  • Installation or product issues - We will respond with a plan within one business day

 
 
 
 
 
 
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