Customer Service
We pride ourselves on our levels of customer service and helping people to get the right window treatment to suit their needs, home and budget.
Pre Sale
- Respond to all requests for an appointment within 24 hours
- Qualifying call to establish your exact needs and requirements
- Offer timely and flexible appointment times
- Mobile in home consultation
- Contact prior to your appoint to make sure it is still a convenient time
- Customer quotes out within 24 hours
It's your appointment
Thats why we bring all the samples to you in your home and at a time that is convenient to you. We colour match with your joinery, wallpaper, paint and furniture under your lighting conditions.
Your time is precious
While curtain drops, pattern repeats and pleat types might sound complicated there really is no need to wait for your quote. Thats why we make sure your quote is calculated accurately and back to you within 24 hours.
Post Sale
- Contact you to personally thank you for your order
- Invoice confirmed with your deposit added and remaining balance
- Update on your order at three weeks
- Once completed our installation team will call to confirm an installation time for you
- Contact and a visit from your sales consultant to ensure all is perfect and you love the end product
You'll hear from us along the way
Some companies might think it's ok to take your money, provide your product and leave you be. We know that you want so much more than that. So we'll make contact along the way to ensure you know how everything is going at all the key points.
Thank You
We know you have a choice for your window treatment supplier so we thank each and everyone of our clients personally and with a small gift for supporting Curtain Design.
When there is an issue
- Delayed or deleted fabric - We will contact you as soon as we know with the option to wait or switch to a new fabric
- Installation or product issues - We will respond with a plan within one business day
100% Satisfaction Guarantee
We truly believe in the power of happy customers, so much so that we guarantee your satisfaction. If there is an aspect of your job that you are not happy with please let us know straight away so that we can repair, remedy or remake the product to ensure you are happy.
This goes so far as to even include the colour choice you have made. If after a week of living with your curtains and blinds you truly feel collectively we made an error in the fabric choice then we will happily swap your curtains for another colour or fabric of the same value.